As of October 1, 2008, Blackboard Inc. has announced that it will be downgrading support on certain editions of software. This includes support to version 6.3 which is currently in use here at Philadelphia University. Blackboard, Inc. reported that software support for version 6.3, along with 7.0 and 7.1 will be converted from Full Support Coverage down to Operational Support. Software under this umbrella of coverage consists of Blackboard Academic Suite, Learning System Enterprise, Community System, Content System and Learning System Basic. Previous versions 6.3, 7.0 and 7.1 were provided with full support that offered active maintenance to Service Packs and Hot fixes as needed.
What this equates to is that although support will still be available for these programs, Blackboard Inc will no longer be developing any fixes for new bugs that are discovered in the system. While Operational Support will be provided as of October, it is also important to note that this will only be in effect for 2 years. After October 2010, these programs will no longer be supported, and all users will be suggested to upgrade to the newest version of software.
For more information See: http://philau.edu/its/bb/pdf/Client_Support_Services_Guide.pdf
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